Resolve your Next Complaints for free (2024)

Having problems with Next? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.

Get started

How do we calculate metrics?

Resolve your Next Complaints for free (1)

73%

Resolution rate

Most complained about services

Online shopping Next Pay In-store shopping

Most common issues

Refunds and returns issue Delivery problem Product quality issue

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Having problems with Next? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.

Get started

Resolver is not affiliated to, linked with or otherwise endorsed by Next.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

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✔ Best and worst companies at resolving issues

✔ How to use your rights

✔ Advice on the latest issues

✔ Consumer guides, newsletters, surveys and more!

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How does Resolver work?

Resolve your Next Complaints for free (2)

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Resolve your Next Complaints for free (3)

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Resolve your Next Complaints for free (4)

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 5,053,356 users had to say

Fantastic service, helped us get a refund on our PPI, cannot thank Resolver enough for their great website and easy to use templates to make the claim. Thank you so much.
Ian Melluishvia facebook

Wow! Thank you so much. I emailed a retailer for a refund on headphones that were never delivered, over 20 times, yet had no joy. As soon as Resolver got involved I got my refund within hours.
Richy Gvia facebook

Resolver got cracking on my case really quickly. The following day the retailer I had an issue with was in touch and just a few days later I received a full refund. It was much easier than I expected to set up a case with Resolver and you can add to it later. Highly recommend Resolver, brilliant company to have on your side
Mel Fvia facebook

Really good and easy to use service. Helped me with an old PPI complaint and made it easy to put the paperwork together.It’s free, easy to use and I would highly recommend it for anyone who is considering complaining about a service or product.
Martyn Svia facebook

I've used resolver for a number of different claims and the total amount I received was around £7k. I wasn't even sure I'd had PPI on some of the accounts, so this was a trouble free and rapid way to find out. Thanks very much!
Cathy R via facebook

My wife and I have made 2 successful PPI claims through Resolver. Despite having no paperwork, it was drop dead easy to do and we got to keep ALL of the money! Recommended!
David C via facebook

Absolutely brilliant! Got a replacement and refund for a microwave fox from a store, without a receipt or proof of purchase!! Very impressed with both companies
Nikki H via facebook

Found out about Resolver through Money Saving Expert, wouldn’t have bothered otherwise as I’m too cynical. Got a £700 PPI refund on a policy I didn’t know I had.
Catherine E via facebook

I highly recommend using resolver in reclaiming PPI. I have had good results.
Christine Mvia facebook


Helping you with Next

How do I make a Next complaint using Resolver?

If you want to make a complaint about Next using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Next case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Next, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Next, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Next complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Next contact details press the button below

View Next complaints contact details

About

To help you get the best response from your Next complaint Resolver guides you through every step of the process.

To help you get the best response from your Next complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Next complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

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Resolve your Next Complaints for free (2024)
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